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Roanoke Rising Spring 2021

Roanoke Rising Spring 2021 - Cover

Roanoke Rising 

Spring 2021

RHA Spring 2021_05 Cover with yellow flowers


Roanoke Rising Spring 2021 - From the CEO


Sharon N. Tolbert, Chief Executive Officer

Sharon Tolbert AHA CEO Headshot

Welcome to the Spring 2021 edition of the Roanoke Rising! The Roanoke Housing Authority (RHA) had an eventful first quarter as we implemented and planned for new programs and services. The RHA had a successful FYE2020 audit reflecting not findings or concerns! Also, RHA implemented online rent payments, COVID-19 supplies were distributed to residents, virtual workshops were offered, and the list goes on. The following pages of the Roanoke Rising provide additional information regarding new programs and services.

I am grateful to see the COVID-19 infectious rate in Randolph County is substantially decreasing. However, due to the continued threat of the virus, the RHA will remain at Phase 2 of the COVID-19 Reopening Plan. Please know our desire is to resume our traditional business operations, but our primary concern is to ensure we protect our clients, staff, and the general public. However, we are accepting appointments! I do apologize for the inconvenience our office closure may have caused and appreciate your continued patience.

As a reminder, COVID-19 waivers offered by the Department of Housing and Urban Development (HUD) will be expiring soon; therefore, it is imperative that families served by the RHA comply with all program requirements. To secure your housing assistance, I encourage our residents and participants to comply with recertification requirements, report changes in income and household composition as required, fulfill your dwelling lease obligations, pay rent and fees on time, check your mail regularly concerning time-sensitive correspondence regarding your assistance, and other applicable requirements.

Thank you! I want to extend my sincere appreciation to RHA's community partners. Your partnerships allow RHA to provide essential services to our families. Thank you to RHA's Board of Commissioners for your continued support and dedication. I also want to thank you RHA's staff for your hard work and commitment.

Although we are starting to see positive changes related to the COVID-19 pandemic, I encourage everyone to remain vigilant and please adhere to the CDC's guidelines in an effort to minimize the spread of the virus. My thoughts and prayers go out to families that have been impacted by the pandemic.

As always, it is my desire that you continue to find the Roanoke Rising to be a useful tool to communicate upcoming, news, events, and more. For more information, please visit our website at and sign up for "News and More" to receive email and text notifications. Also, be sure to connect with us on social media!

Please stay safe,

Sharon N. Tolbert

Roanoke Rising Spring 2021 - Commissioner's Corner

RHA is governed by a five-member Board of Commissioners, representing a cross section of the community and appointed by the Mayor of the City of Roanoke. One member must be a resident of an RHA property or program.

The Commissioners are responsible for overseeing the fiscal management of the agency and approve policies.

The board meetings are held at 5:30 pm on the 2nd Thursday in March, June, September and December. The meeting date is subject to change.

kennedy chairperson Terry Kennedy,
lambert vice chairperson

Paula Lambert,
Vice Chairperson

watkins commissioner Michael Watkins,
joyner commissioner Robert Alton Joiner
nunn resident commissioner Sarah Nunn,
Resident Commissioner


Roanoke Housing Authority Board Meeting
Date: June 10, 2021
Time: 5:30pm (CST)

Location: Zoom
Number: 1 312 626 6799
Meeting ID: 982 2540 9030

Roanoke Rising Spring 2021 - Human Resources

Employee News & Interim Changes

McWhorter Maintenance New Employee
Welcome, Jason McWhorter Maintenance Mechanic hired 3/4/21
  Greg Moore Interim Regional Maintenance Manager (AHA)
  Harvey Maddox Interim Maintenance Mechanic (AHA)
  Shannon Walters Interim Regional Property Manager (LHA & RHA)


AHA Maintenance Mechanic
Regional Maintenance Manager

To view the job description and apply, visit:  

Roanoke Rising Spring 2021 - Appointments

Now Scheduling Appointments

Due to the ongoing effort to limit the spread of COVID-19 we will be seeing residents by appointment only.
Walk-ins are not permitted.

To Schedule An Appointment:

Property Management
Monday - Thursday
9 am - 2 pm

Stay up to date on news and community resources by liking us on Facebook @AuburnHousing, Twitter @Auburn_Housing, and visiting our website at

Roanoke Rising Spring 2021 - Talk With Us Tuesdays

Join us for a variety of classes this April directly from your phone, computer, or tablet! View the workshop schedule below and contact Resident Services Coordinator, Charlotte Mattox at 334-821-2262 ext. 230 for more information!

VIVA and Medicare/Medicaid Information Zoom-shop

Join us as Leigh Andress, VIVA Representative discusses free programs offered through VIVA and the most recent updates to Medicare and Medicaid Programs. Walmart Gift Cards will be given away as door prizes for the residents who attend.

When: April 6, 2021 - 2:00 PM

Join Zoom Meeting: 

Meeting ID: 960 2048 4484

Curb Appeal Zoom-Shop/Conference Call

Join us as Carrie Smith, Auburn Housing Authority's Multi-Family Housing Director provides valuable insight on how to make budget-friendly improvements to your unit.

When: April 13, 2021 - 2:00 PM

Join Zoom Meeting: 

Meeting ID: 913 1054 3480

ACDC Food Pantry

Join us as AJ Harris, Auburn Housing Authority's Director of Public Relations and Compliance provides information on the Auburn Community Development Corporation (ACDC) Food Pantry.

When: April 20, 2021 - 2:00 PM

Join Zoom Meeting: 

Meeting ID: 995 4768 7560

GED and Career Pathway Program

Join us as June Abercrombie, Director of Southern Union's Adult Education Program discusses the Career Pathways Program. Career Pathway is a dual enrollment program designed for adults and students to simultaneously earn their GED and a certificate. Career Pathways provides resources including financial aid and job assistance.

When: April 27, 2021 - 2:00 PM

Join Zoom Meeting: 

Meeting ID: 939 5868 7030

Stay updated on community resources, resident programs, job opportunities, scholarships, and more by liking, following, and engaging with us on social media!

Connect with us...

Facebook -

Twitter -

Choose your favorite and like us for updates!


Roanoke Rising Spring 2021 - Supply Bag Distribution

Covid-19 Supply Bag Distribution

Helping to prevent the spread of COVID-19 is one of our top priorities. Because of this, we have utilized some of our funding to provide our residents with Covid-19 supplies. Hand sanitizer and face masks are necessities these days and our residents continue to be grateful for the resources they are receiving. Allowing residents the opportunity to conduct these tasks onsite was not only beneficial but convenient. With the pandemic, we did require social distancing and masks to be worn, but the overall turnout was a success.

covid19 supply bag distribution to residents


Roanoke Rising Spring 2021 - School Supplies

School Supplies

aha school supply distribution

We hope these school supplies will help each of you finish the school year strong. We commend you all for handling many of the changes brought on by the Covid-19 Pandemic. Education can provide you with opportunities to achieve whatever goals you desire in life. Continue to strive to achieve academic excellence. Please know that your Housing Authority staff is here to assist you.

Be sure to access a list of youth programming and scholarships on our website at 

Roanoke Rising Spring 2021- Girls Step Inc.

Girls Step Career Expo

Career Expo & Luncheon -Girls Edition (Middle & High School Student)

Saturday, April 24th from 10 AM - 2 PM

Career Expo
Participants will meet with women from various career fields to discuss their educational paths and current responsibilities.  Representation from all 16 Career Clusters identified by the Alabama Department of Education will be present.

College Panel
Participants will have a Q&A with current college students to discuss student life, 2yr/4yr options, Greek life, and more...

Auburn Marriott Opelika Resort & Spa @ Grand National
3700 Robert Trent Jones Trail, Opelika, AL 36801

Register Online at 

Roanoke Rising Spring 2021 - Word Search

Roanoke Rising Spring 2021 - Resident Corner

Food Pantry

Auburn Community Development Corporation (ACDC) is partnering with the City of Auburn to open a Food Pantry within the Boykin Community Center. The ACDC Food Pantry will be stocked with dry goods. Participants will be able to schedule an appointment to come in and select food.

Please email or call Charlotte Mattox, at 334-821-2262 ext. 230 to schedule your appointment.

FREE Credit Reports

Get One FREE Credit Report WEEKLY! Through the COVID-19 Aid CARES Act, each person is now able to get one free credit report PER WEEK from EACH of the three credit bureaus (Experian, TransUnion, Equifax) through, enabling you to check your reports for accuracy and identity theft.

To learn more about protecting your finances, visit:  

Health Centers

Are you in need of a care provider? Residents can find a Health Center through the U.S. Department of Health and Human Services Health Resources and Services Administration via

These health centers are community-based and patient-directed organizations that deliver high-quality primary health care services.


Join the Resident Advisory Board

Are you looking for a way to impact your community? Do you enjoy representing your community? Do you enjoy interacting with other people? If you can answer yes to these questions, then the Resident Advisory Board (RAB) may be a good fit for you. RAB meets once a month to provide recommendations and feedback to Housing Authority staff. Please contact AJ Harris, Director of Public Relations and Compliance, at 334-821-2262 ext. 210 or via e-mail at to get more information.


Things to Come

Resident Internet (Coming 2021) - The authority will supply residents with free internet access.
Compliance Cameras (Coming 2021) - The authority will install compliance cameras throughout each of the properties.

Dates Subject to Change.

Roanoke Rising Spring 2021 - Resident News

Rent Payment

RHA Rent: Rent is due the 1st of each month, late after the 6th.  If the last day to pay rent falls upon a day the Authority is closed (weekend or holiday) then residents have the next business day to pay rent. If rent is late 14 days, the resident may be in jeopardy of being evicted. Please pay your rent on time to eliminate late fees and possible eviction! Rent Payment Drop Box is available at the Avenue A Administrative Office available Monday - Thursday, 9:00 A.M. - 2:00 P.M., until further notice.

Rental Insurance
Residents are encouraged to obtain rental insurance. Rental insurance helps to protect your belongings after a covered loss.


An emergency work order will be completed and mitigated within twenty-four (24) hours.  If a situation is determined to not be an emergency, the resident will be informed that the request will be considered as "any other resident work order request". Normal work orders will be resolved within 3 business days.  Emergency Work Orders are when the situation constitutes a serious threat to the life, safety or health of resident(s) or staff; or the situation will cause serious damage to the property, property structure or systems if not repaired within twenty-four (24) hours. Examples of a work order emergency are:

-Broken exterior door lock


-Loss of power - mechanical failure

-Broken water line

-Loose or falling ceiling

-No A/C (when the outside temperature is 90 degrees or above)

-No Heat (when the outside temperature is less than 35 degrees)

Routine Maintenance Work Orders:
(334) 863-4513

Emergency AFTER hours Work Orders:
(334) 750-8773

For Police and Fire Emergencies dial 911


Smoking Policy
Smoking is NOT permitted inside the unit. See the Smoke-Free Policy that's included as an addendum to your lease for more information


Now Accepting Online Rent Payments!
Residents can now pay rent online using a debit/credit card. Rent payments made online will not incur any transaction fees.

To make online payments visit 

Registration Instructions can be downloaded by clicking here. For additional assistance, contact AJ Harris at 334-821-2262 ext. 210

Zooming with Housing Staff

We're looking forward to answering your questions and providing you updates! Use the links below to connect with us!

Tuesday, April 20th, 2021 at 11 am
Zoom Meeting ID: 934 4891 1515
Dial IN: 1-301-715-8592


Don't forget April 15th is Tax Day!  Visit to file Alabama state taxes for free.