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COVID-19 Resources

General Housing Updates

5/12/2020 - Covid-19 Survey

Auburn Housing Authority managing authority for LaFayette & Roanoke Housing Authorities is requesting residents to complete a short survey. Questions in the survey are related to the impacts of the Coronavirus. Resident responses will be used internally by staff only to help determine the needs of residents. Our goal is to build partnerships, offer services, and develop programs that will help alleviate concerns due to the impact of the Coronavirus. If you have any questions please contact Interim Director of Public Relations and Compliance AJ Harris by phone at 334-821-2262 ext 210 or by e-mail at

Click the link below to be taken to the short survey:


5/12/2020 - Office Closure Notice

The Auburn, LaFayette, and Roanoake Housing Authority Offices will be closed to the general public until May 31, 2020.

For immediate assistance please contact a staff member using the numbers listed below.

AHA LHA RHA Offices Closed till May 31st



3/20/2020 - Rent and Maintenance Information

Dear Residents,

The Auburn Housing Authority (AHA) and its affiliate, AHA Development LLD, are navigating unchartered territory and are making operational changes due to the Coronavirus (COVID-19).
Please be informed that the health and safety of our residents, staff, and the general public is our number one priority; therefore, we are making various operational changes in an effort to reduce the potential spread of COVID-19. Because of this, we will be implementing the changes outlined below that will cause some disruptions to our normal business operations which will be
in effect until further notice:

1. OFFICE HOURS AND CONTACT: Effective Monday, March 16, 2020, our Administrative Office will be closed to the general public until COVID-19 is no longer a threat. If you have questions, you may contact the following:

Carrie Smith, Regional Property Manager
Phone: (334) 821-2262 ext 212

2. RENT PAYMENTS: AHA plans to install a rent payment drop box outside of the Administrative Office. Checks, Money Orders, and Cash will be accepted. Envelopes will be available. Name, Apartment Name, Unit Number, and Amount will be required. No change will be given for cash payments; overpayment will be credited toward your next
month's rent. Receipts will be mailed out. Additional information will be provided.

3. WORK ORDERS: Maintenance staff will only respond to emergency work orders. Emergency work orders are defined as being a serious threat to the life, safety or health of resident(s) or staff; or as situations that will cause serious damage to the property, property structure or systems. Additionally, we ask that you follow the Center for Disease Control's (CDC) recommendation and maintain 6 feet of space or more as maintenance staff works to resolve any issues. Maintenance staff will be wearing special protective gear and have been trained on proper use and disposal. This will be done entering and exiting each unit. If you have any questions, please contact the following:

Mark Ellis, Regional Maintenance Manager
Phone: (334) 821-2262 ext 262

We want to encourage everyone to adhere to the latest updates from the (CDC). Below are some of the suggestions that have been provided to help reduce the spread of COVID-19:

 Please stay home if you are sick.
 Avoid close contact with those who are already sick.
 Cover your nose and mouth when coughing or sneezing with a tissue or the crook of your arm.
 Wash your hands often with soap and water.
 Avoid touching eyes, nose, or mouth.
 Practice social distancing and other health precautions as recommended by the CDC.

If you are experiencing fever, cough, and/or shortness of breath be aware you may be experiencing symptoms of COVID-19. Please contact local health officials at (334) 528-742. If you are experiencing difficulty breathing or shortness of breath, persistent pain or pressure in the chest, new confusion or inability to arouse, and/or bluish lips or face you may be experiencing emergency signs of coronavirus and need immediate medical attention. For more information, please visit or the COVID-19 hotline at 1-888-264-2256.

We ask for your patience and cooperation as we work through the uncertainties associated with COVID-19. Again, we want to emphasize that our priority is to protect the health and wellbeing
of our residents and staff. If you have questions or require more information, please call the contacts listed above. 

The above Coronavirus (COVID-19) Update is available for download by clicking here.

Housing Choice Voucher (HCV) Updates

HCV Coronavirus (COVID-19) Temporary Work plan (5/6/2020)

In effort to minimize the spread of the Coronavirus (COVID-19) and remain in compliance with HUD mandated statues, the HCV Department will implement a temporary work plan until either the threat of the COVID-19 no longer exists and or AHA
resumes normal business operations.

On April 10, 2020, HUD published PIH 2020-05 Notice pursuant to the authority under the Coronavirus, Aid, Relief and Economic Security (CARES) Act (Public Law 116-136).  This work plan is a result of the guidance provided.

The following procedural workarounds are implemented effective immediately.

1) Recertification's will be placed on hold. When the processing of
recertification's begin again, HCV will notify participants via mail.

2) Changes in income or family composition, must still be reported. However, changes may be reported by phone by calling your Caseworker. Your Caseworker will provide further details

PBV-Laura Squiers (334) 821-2262 extension 224
TBV-Natasha Hall (334) 821-2262 extension 267

3) Appointments will be conducted via phone or another alternative method that limits in person contact. In the event in person contact is evitable HCV will conduct a screening.

HCV will ask if anyone is experiencing any of the COVID-19 symptoms before they are allowed in the building.

4) Initial Inspections will not be conducted at this time. The landlord must still submit the RFTA (for the TBV Department) and a certification stating the unit does not have any health or safety violations. For the PBV Department the landlord must still submit an email requesting the inspection and a certification stating the unit does not have any health and safety violations.


Housing Choice Voucher (HCV) Coronavirus (COVID-19) Temporary Work plan (3/17/2020)

In an effort to minimize the spread of the Coronavirus (COVID-19) and remain in compliance with the Department of Housing and Urban Development (HUD) mandated statues, the HCV Department will implement a temporary work plan until either the threat of the COVID-19 no longer exists and/or the Auburn Housing Authority (AHA) resumes normal business operations.  

On March 16, 2020, HUD published a COVID-19 Frequently Asked Questioned (FAQ) sheet for Public Housing and HCV Programs. The FAQ sheet provided guidance to PHA's and answered FAQ. This work plan is a result of the guidance provided.

The following procedural workarounds are implemented effective immediately.

     1) Recertification appointments will be mailed with recertification packets.  For previously mailed recertification packets with a deadline, a follow up letter with another appointment date and time will be mailed.

     2) Changes in income or family composition must still be reported. However, changes may be reported by phone by calling (334) 821-2262 extension 217. The HCV Department will annotate the call in the notes section of the application module and mail any forms and instructions you need to complete along with a self-addressed stamped envelope to return the documents.

     3) Public gatherings will be limited to ten people or less; therefore, we will send small group appointments.  Due to limits on the number of people, additional people will not be allowed unless they are included in the appointment or are able to wait outside the building. This will include children.

     4) Appointments will be held in the AHA's Multipurpose Room. A sign will be placed at the Administrative Office instructing clients to enter at the side entrance.

     5) Appointments will begin on time.  Anyone arriving more than the 15minutes late will not be able to complete their appointment and it will be considered a missed appointment.

     6) The HCV Department will sanitize the Multipurpose Room areas where clients sit after each group appointment.

The HCV Department will ask if anyone is experiencing any of the COVID-19 symptoms before they are allowed in the building. Symptoms include but is not limited to having a fever, coughing, and difficulty breathing.

If you or anyone in your family is a person with disabilities and require a specific accommodation in order to fully utilize our programs and services, please contact the housing authority.

Rent Payment

Rent Drop Box AHA RHA LHA

Rent Payment Drop Box is Now Available at:

AHA - Ridgecrest Administrative Office.

  • Open 24/7

LHA - Jenkins Administrative Office.

  • LHA Only Available on Tuesdays from 9:00 A.M. - 3:00 P.M. 

RHA - Avenue A Administrative Office. 

  • RHA Only Available on Tuesdays from 9:00 A.M. - 3:00 P.M. 

Envelopes will be provided to complete and seal payments.  Cash, Money Orders, or Checks accepted.

HUD Notices

Addressing Tenant Concerns Regarding Rent and the Temporary Suspension of Evictions for Nonpayment of Rent

HUD provided Public Housing Authorities (PHAs) with this official flyer addressed to tenants as an additional resource on the Temporary Moratorium on Eviction Filings signed into law on March 27, 2020, by the president under the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act"). HUD advised PHAs to distribute this flyer to all Housing Choice Voucher, Public Housing and Moderate Rehabilitation Program residents. For more information see HUD COVID-19 Resources and Fact Sheets at

The U.S. Department of Housing and Urban Development (HUD) developed this flyer to provide Housing Choice Voucher (HCV), Public Housing, and Section 8 Moderate Rehabilitation (Mod Rehab) participants with important information and resources about paying rent during the national emergency concerning the coronavirus pandemic.

What is the suspension of evictions about?
Evictions for nonpayment of rent, and charges/fees for nonpayment of rent, have been temporarily suspended. 

This applies to all HUD-assisted participants from March 27, 2020 to July 24, 2020*. Although your Public Housing Authority's (PHA) Admissions and Continued Occupancy Policies (ACOP) and/or Administrative Plan may not be updated, please be aware that the suspension of evictions for nonpayment of rent is in place.

Having trouble making rent?

  • Voucher and public housing participants: If you lost your job or had a significant loss of income, request an interim reexamination with the housing authority as soon as possible. Your rent can be adjusted to reflect the change in income or you may be eligible for a financial hardship exemption. Your housing authority may also know about other local resources.
  • Voucher participants only: Contact your landlord right away. Reach out early to discuss potential payment plans or accommodations. Due to loss in income and the resulting interim reexamination, your rent adjustment may be retroactive. Confirm with the PHA and your landlord whether you will receive a credit for the previous month.

What else should you know?

  • Rent is still due during this time period and will accumulate if unpaid.
  • Your landlord and the PHA cannot initiate a new eviction action for nonpayment of rent and you should not receive a notice to vacate for nonpayment of rent from March 27, 2020 - July 24, 2020.
  • Your landlord and the PHA cannot charge any late fees, or accrue charges/fees, and your assistance cannot be terminated for past due rent in April, May, June and July 2020.
  • If you are behind on rent after the suspension of evictions expire: Voucher participants need to negotiate directly with your landlord to determine requirements to repay unpaid rent. Otherwise, your landlord could file an eviction. Public housing participants need to work with the PHA to pay unpaid rent in a lump sum or set up a repayment agreement. Otherwise, your assistance could be terminated and/or the PHA could file an eviction.
  • Evictions for nonpayment of rent filed with the court before March 27, 2020 can proceed if there is no conflict with state or local laws.
  • The PHA or your landlord can still terminate assistance and evict for drug abuse, criminal activity, lease violations, fraud, repeated minor violations, other good cause, etc.
  • HUD does not intervene or participate in eviction proceedings. If you feel you are being wrongfully evicted, contact your local legal aid organization or social service agencies. If you are a Voucher participant, you may also contact your local PHA. 

*Enacted in Section 4024 of the Coronavirus Aid, Relief, and Economic Security Act, 2020 "CARES Act" (Public Law 116-136). 

HUD Tenant Eviction Moratorium


About Coronavirus Disease (COVID-19)
What you need to know about the Coronavirus Disease 2019 (COVID-19)

Stop the Spread of Germs 

Help prevent the spread of respiratory diseases, like Coronavirus Disease 2019 (COVID-19)

  • Avoiding close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay home when your sick, except to get medical care.
  • Wash your hands often with soap and water for at least 20 seconds.

Stop the Spread CDC Information


Symptoms of Coronavirus Disease 2019

Patients with COVID-19 have experienced mild to severe respiratory illness.

Symptoms can include fever, cough and shortness of breath. Symptoms may appear 2-14 days after exposure.

If you have been in China or in close contact with someone with confirmed COVID-19 in the past two weeks and develop symptoms, call your doctor.

Symptoms of Covid-19 CDC information

For more information click here to visit the Center for Disease Control and Prevention (CDC) website.

Department Contact Information

Housing Choice Voucher:


Natasha Hall

334-821-2262 ext 267


Laura Squiers

334-821-2262 ext 224


Multi-family Housing:

Property Manager

Carrie Smith

334-821-2262 ext 242



Mark Ellis

334-821-2262 ext 262


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